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Director, Facilities Manager page is loaded Director, Facilities Manager 지원 remote type On-site locations Surrey, GBR Barcelona, ESP time type Full time posted on 3일 전 공고 job requisition id REQ295501 JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.What this job involvesThe Regional Facilities Lead (RFM) functions as the professional who assists the Account Director, supporting the management of service delivery and operational delivery on the account. The RFM is responsible for leading the JLL IFM delivery across all aspects of hard and soft service delivery ensuring full statutory compliance on site, management of all vendors, supporting and leading the JLL on site team where one exists, supporting events and catering on site and ensuring financial management of the FM budget for the site placing superior customer care at the core of all aspects of the day to day operation on siteThe RFM is directly accountable for the following typical activities:Responsible for the delivery of all hard (M&E) and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted servicesManages the FM operational spend inline with agreed client budgets ensuring any risks to budget and called out and/or mitigatedPromotes high level of satisfaction among customer/end-users by anticipation and promptly responding to their service requirementsAssures prompt response by other team members and selected contractors to exceed customer expectations at all timesDemonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellence in customer service and deliveryTo ensure that all JLL activities are carried out and delivered with due regards for all relevant HSSE requirementsUnderstanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to provide SME support to the client businessEnsures compliance with local legislative requirements, JLL and client best practice, policies and procedures. Acts as go-to person in relation to all FM activities including technical support in EMEA ensuring potential risk are identified early and possible roadblocks are removedSupports emergency preparedness and crisis planning on a site by site basis across EMEAMaintains role as escalation contact beyond primary site contacts for user relative service requests ensuring all requests are actioned within agreed timeframeDevelops a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with both regional and global KPI/SLAsMonitors and ensures office housekeeping and cleanliness is delivered to highest quality levelCommunicates in an open, honest, transparent manner with the ability to tailor the message to specific audience and their needsAdds value in terms of delivery and innovation via regional and global innovations forumsThis role leads delivery of Facilities Management on the Gartner account the geographical location of Gartner sites and the number, size and complexity will vary from time to time, but will be within the EMEA portfolio.It is expected, the Regional Facilities Manager will attend at the client locations on a regular basis to meet the client customers locally, maintaining quality relationships and keeping close to business requirements.Ensuring that reporting requirements are met or exceeding at all timesDesired skills and experience for this job Personal Competencies, Attributes & Knowledge Ability to influence, partner and operate strategically are critical competencies. A strong multi-site and/or multi region facilities management background A strong building services M&E or other relevant technical competencies Energy and drive to develop the customer experience Good understanding of current industry technology and with a drive for market knowledge future enhancements Excellent interpersonal and presentation skills via multiple media. Commercially and financially astute. Strategic thinking and decision making. Able to lead and inspire, guide and coach, and develop the performance of those managed either remotely or in person. Seeks feedback to inform quick decision making. Has courage to make tough decisions (fail fast) Excellent relationship, and stakeholder management skills. What you can expect from usWe succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay. We can’t wait to see where your ambitions take you at JLL. Apply today!Location:On-site –Barcelona, ESP, Surrey, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!About JLL – For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com . JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. Current JLL Employees If youre a current JLL employee, please apply using the Internal Career Site Empowering you to shape a brighter way. 0:00 / 1:25 At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. About Us For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .
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