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Service Support Engineer
Ofertas de trabajo Bruker Corporation
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Service Support Engineer Rivas-Vaciamadrid
The function of the Service Support Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products.Objectives
The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focussed solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.Duties
Working as a member of the Service Team involved in dispatching, support, installation, maintenance, and all other service and solution support tasks of our range of instrumentation , duties will include:Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis Dispatching the Service team to ensure timely response to customer needs. Clear prioritization of contract customers is required here as well as reporting dispatching issues Familiarisation with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory Liaise with customers and colleagues in the site planning process prior to installation Inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training Carry out breakdown and planned maintenance at customers’ sites Carry out procedures necessary to validate systems to certifiable standards Provide technical input to the sales team in non-routine sales cases Frequent travel within Spain and Portugal is an essential part of the job. Some travel to customer sites abroad is also expected especially within Europe.
Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.
Duties will be carried out mainly in Spain, however it is expected that requirements to provide service support on customers’ premises abroad or at the factory can be significant.Reporting
The position reports to the Local Service Manager, who will agree expectations, offer guidance as necessary and provide framework support. Day-to-day priorities will be set by the Service Manager and helpdesk team.Location
The position is based in Spain at a location that is deemed by the Company to be convenient to the customer base, and for travelling as necessary to our factories abroad.Competence
To carry out the duties to the level expected, the minimum competencies are:Personal outgoing and good at building relationships through inspiring trust and confidence a professional image and a very high standard of personal presentation self-motivation and a willingness to work with others towards a shared goal the ability to contribute to a team effort, yet to accept responsibility for an individual role within the team excel at continual learning in a rapidly advancing technological area. Qualifications a tertiary level qualification in electrical or electronic engineering, degree in chemistry or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience in the Chromatography and Mass Spectrometry field, Special acquired knowledge in the techniques GC, LC, MS Triple Quadrupole, QTOF and Maldi TOF MS will be an advantage a solid technical or scientific background gained in industry or academia a current driving licence valid in Spain and Portugal no visa restriction preventing travel in the USA or EU. Skills and Experience capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation ability to diagnose causes of malfunction and to actively resolve customers’ service problems good computer literacy, including familiarity with data system hardware and industry standard operating systems ability to communicate effectively at all levels with good spoken and written Spanish as native language . Others European languages will be a plus. Performance Management
The achievement of set objectives, training requirements and further career development possibilities will be assessed on an annual basis.
This Job Description cannot be exhaustive, and the position-holder may be required to undertake other duties, which are broadly in line with the above key objectives.