Opiniones RELOMAR RELOCATION SERVICES

Avoid hiring Relomar or (eliminado por el administrador) for car importation! Here's why:

Relomar are a transportation broker, not a specialist vehicle importer and because of that they lack the knowledge and control over the import process to deliver good results. Relomar outsources every step of the process from the transportation company to the gestor they use, meaning that you are overcharged and there is a complete lack of accountability when something goes wrong.

My experience comes from importing a new car from Germany to Spain during Summer 2023, an ongoing process in December 2023.

1) Relomar damaged my new car during the transportation process, then(eliminado por el administrador)to deny responsibilty. Upon collecting the car in Madrid, I photographed the damage and promptly informed them. Despite assurance from Relomars representative (eliminado por el administrador). that they would address it with insurance, Relomar accused me of overcharging when I submitted the repair bill from the official BMW garage in Marbella. They shifted blame, asserting I caused the damage post-collection. Despite evidence and confirmation by their gestor, they now claim the damage existed before collection. The transport company (eliminado por el administrador) labeled it as "damage from use" without photographic evidence. With a new car from an official BMW dealer, showroom photos and staff as witnesses, the transportation company persists in denying responsibility. Four months later, I've yet to receive compensation.

2) Relomar overcharged me at every step of the process. I paid EUR 1550 + IVA for "luxury" transport when the usual rate is more like EUR 800, but my car still got shoved on the back of a regular truck with VW Polos and Renault Clios and damaged during the journey. Relomar also charged me 21% IVA on top of government fees, which doesn't make any sense.

3) Relomar lack knowledge and experience on the car importation process. I corrected (eliminado por el administrador) several times through information I found online and Relomar told me that it wasn't possible for my car to pass the ITV inspection without a complex process to remove parts from the car and get them inspected first. I eventually found a local specialist to correct Relomar's mistakes, my car passed the ITV inspection first time with no extra work and my final bill for all registration fees is over EUR 800 cheaper.
Save yourself the stress, time, and money I wasted with Relomar!